Privacy Policy

How we handle your information at HomelyDiet.

Our Commitment to Your Privacy

Your health and dietary information is deeply personal. At HomelyDiet, we treat every piece of data you share with us with the same confidentiality you would expect from a healthcare provider. We collect only what is necessary, store it securely, and never share it with anyone who doesn’t need it to serve you.

Information We Collect

We collect information you provide directly to us:

Email address — when you subscribe for updates or register an account
Name and contact details — when you reach out through our contact form or create a profile
Health and dietary information — when you complete your health intake form or use our counselling services, including details such as body measurements, medical concerns, dietary preferences, and lifestyle habits

We do not collect or store payment card details. Payment is handled separately and manually outside the platform.

How We Use Your Information

To provide personalised nutrition and diet counselling tailored to your health profile
To enable your health coach to create and adjust meal plans for you
To send you updates about your plan and our services
To respond to your enquiries and messages
To improve our website and services

We will never use your health information for advertising, marketing profiling, or any purpose beyond delivering your nutrition counselling.

Cookies and Sessions

We use only essential cookies to keep you logged in and maintain your session. We do not use advertising cookies, tracking pixels, or any third-party analytics that follow you across the web. Your browsing activity on our site stays on our site.

Your login session expires automatically after a period of inactivity, so your account stays protected even if you forget to log out.

Data Security

We take the security of your information seriously and implement multiple layers of protection following industry best practices:

Encrypted at Every Stage

All information you share with us is protected by industry-standard encryption at every stage. Data in transit is secured using HTTPS with TLS (Transport Layer Security), so everything travelling between your browser and our servers is encrypted and cannot be intercepted. Data at rest is encrypted using AES-256, so your health details, personal information, and login codes remain protected even when stored on our servers.

Instead of asking you to create and remember a password, we send a unique one-time login code to your email each time you sign in. Each code expires in 10 minutes and can only be used once. This approach is simpler for you and significantly more secure than traditional passwords — there’s no password to steal, guess, or reuse. If someone tries to guess your code repeatedly, the account is automatically locked temporarily for your protection.

Only Your Health Coach Sees Your Data

Your health and personal information is accessible only to your assigned health coach. No other client can see your data. Administrative access requires an additional layer of verification to ensure only authorised personnel can manage the platform.

Protected Against Common Threats

Our systems are built following established security standards used across the industry. We actively protect against known types of web-based attacks, limit the number of requests to prevent abuse, and ensure that no sensitive technical details about our systems are ever exposed.

We Keep Data Only as Long as Needed

We retain your information only for as long as it is needed to provide our services to you. If you wish to have your data removed, you can request deletion at any time.

We do not sell, rent, or trade your personal or health information to any third party. Your data is shared only with:

Your health coach — to provide your nutrition counselling
Email delivery service — solely to send you login codes and service notifications (no marketing data is shared)

We do not integrate with social media platforms, advertising networks, or data brokers.

Your Rights

You have the right to:

Access your personal and health data at any time through your profile
Update your information through your health profile
Request deletion of your account and all associated data
Ask questions about how your data is handled

Contact

If you have questions about this policy or wish to exercise your data rights, please reach out at [email protected].

Last updated: February 2026